Return and Refund Policy

100% SATISFACTION GUARANTEE

If you are not 100% satisfied with your purchase of any Garden Tutor product, we will gladly refund your money within 30 days of your order, and we offer free returns.

Refund/Return Policy Details:

  1. Refunds can only be made to the original credit card you used to purchase your Garden Tutor product. If that card has been closed or canceled, we can still issue a credit to the originating card provider. Please allow 5-7 business days for the credit to be processed.
  2. We must verify your purchase to issue you a refund, so please provide us with your original order confirmation email to help us validate your purchase.
  3. We will email you a postage-paid USPS return label that you can print out and affix to your return shipment. In certain situations, we reserve the right to provide a full refund to the customer without returning the item. The customer will be fully responsible for the proper disposal of the item(s)
  4.  When requested, please return all items. If multiple items are missing, we will not be able to refund you for the kit’s total price, and a prorated credit will be made.
  5. We do not accept returns after 30 days from your original order. If you are having an issue with a Garden Tutor product, please contact us, and we will do our best to help.
  6. We reserve the right to make changes to our return policy at any time.

Please email us at info@gardentutor.com or call 781-214-1854 Monday-Friday 9 AM to 5 PM EST and request a refund. In your request, state your full name and provide your order confirmation or invoice and be sure to provide an email we can reply to with the next steps.

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